Honest, helpful, and low wait time. I stop by there any time I have tire issues from tires losing air quickly to "my car's tires don't seem to be driving well". If there is something they can do to fix my problem, it's typically done quickly (I waited today to get 4 snow tires put onto my car - they estimated I'd be waiting an hour and it took exactly an hour from the time I came in with my car). They've also offered me honest advice that has resulted in loss of business for them - I've stopped by to buy new tires and complain about my minivan's horrible handling in bad weather but they advised me that my tires were actually fine and had months left in them before I truly needed to change them.